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Aye Mind is not a website for people looking for immediate help. If you are in distress and need immediate help, please click here.

Introduction

Aye Mind has been developed by the Mental Health Improvement Team at NHS Greater Glasgow and Clyde. For NHS Greater Glasgow and Clyde’s privacy policy, please visit the Data Protection & Privacy page.

We are committed to protecting and respecting your privacy. This policy explains how any personal data we collect from you through our Aye Mind website, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The personal data we collect

We may collect and process the following personal data about you:

  • Information that you provide by using our site. This includes:
    • Posting material
    • Contacting us via our contact form, digital tool submission form, and guide submission form
    • Signing up for our newsletter
    • Requesting further information, and/or
    • Reporting a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. The source of this data is from our Google Analytics and Hotjar tracking systems.
  • If you interact with any of the blogs, guides, or tools, on our site, we may keep a record of this correspondence.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individuals.

For the same reason, we obtain information about your general internet usage by using cookies. A cookie is a file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to:

  • Estimate our audience size and usage pattern.
  • Store information about your preferences, and so allow us to customise our site according to your individual interests.
  • Speed up your searches.
  • Recognise you when you return to our site.

Where we store your personal data

All information you provide to us is stored on our secure servers for as long as is necessary for the purpose(s) it was collected. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we use the information that we hold about you

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  • Record unacceptable actions.
  • Keep record of our relationship with you.
  • To comply with our legal requirements.

Disclosure of your information

We may disclose your personal information to a staff member of NHS Greater Glasgow and Clyde. We may disclose your personal information to third parties, if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of NHS Greater Glasgow and Clyde, or others.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. Your principal rights under data protection law are as follows:

  • The right to access - you can ask for copies of your personal data;
  • The right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
  • The right to erasure - you can ask us to erase your personal data;
  • The right to restrict processing - you can ask us to restrict the processing of your personal data;
  • The right to object to processing - you can object to the processing of your personal data;
  • The right to data portability - you can ask that we transfer your personal data to another organisation or to you;
  • The right to complain to a supervisory authority - you can complain about our processing of your personal data; and
  • The right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

These rights have certain limitations and exceptions, and you can learn more about your rights by visiting https://edpb.europa.eu/our-work-tools/general-guidance/gdpr-guidelines-recommendations-best-practices_en and https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights

You can exercise any of your rights in relation to your personal data by contacting us at ggc.mhead@ggc.scot.nhs.uk. Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to this policy

The laws concerning data protection and privacy continue to evolve. This policy will be updated to incorporate changes to the Data Protection Act and related legislation as they occur.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us via email at Data.Protection@ggc.scot.nhs.uk or phone 0141 278 4774.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk

Contact

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to ggc.mhead@ggc.scot.nhs.uk.

Credit

This was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy)

Last updated: March 2023